Public Storage - San Pablo - 3255 San Pablo Dam Road

Facility Staff Unavailable & Poor Customer Service

I have a storage unit at this facility and have for over a year. Twice I have visited the storage unit and there has been no employees at the front desk during business hours. Nor was there a sign placed in the window to indicate they would be back. The last time this happened I left my phone in the unit and was unable to access the unit. But since staff left the facility early no one was able to assist me with entering the unit floor. The price seems reasonable compared to other units but the lack of customer service is not worth the dollars you think you save. Plus the prices keep increasing.

Great Facility, awesome location but hours of operation could be longer.

Awesome Facility. Very Clean.
I wish they had the hours of operation little bit longer in the evenings.

Call ahead and ask questions.

We paid $213 for a 10' x 10' storage unit. We didn't know until we arrived that smaller units do not have lighting inside and were advised to bring flashlights. There are carts for use, but you have to go into the front office, give your driver's license or other form of ID that is held until you return the cart. Carts are on the upper (3rd) floor. Entry door for accessing all units is on the ground floor. There are two elevators. Make sure you read the directions on how to access the elevator; it's a five-step process.
The manager is great: friendly, knowledgeable and helpful. I gave 'pricing' two stars because there should be lighting inside EVERY unit, not just the more expensive units.

Smooth movement

It was very smooth movement and I was informed of all the policies, procedures at the right time. Only, problem was reaching to main office from the storage was little difficult.

I found lower pricing at another facility

The folks on the phone seemed very nice and professional. Ultimately I found another storage place that had a unit that was more accessible and cheaper.