Public Storage - Houston - 8555 Larkwood Drive

Clean, new and safe

It's clean safe and protected. Brand new building plenty of parking and manybdifferent climate control units

So Far So Good

Move in and paper work was very easy and quick.
overall the facility was clean and no musty orders that would indicate water issues.
The person on duty that day was helpful .
They day in moved into my locker there was many other people doing the same.
The only staff person on duty was amazing and efficient when dealing with the many other new renters.

Great unit

Great price and climate controlled unit.

Clean, but Except Extra Charges

On line process was easy. The facility is new and clean. The hours are limited, but that's understandable since the neighborhood is not the best.

However, be aware of the extra charges that will be piled on. You have to have insurance, even if your goods aren't worth all that much. It's FAR too expensive and they won't let you get away with not having it.

Second, they will force you to use their lock, even though they make it sound as if you can bring your own. Don't believe it!!!! I just vacated another storage unit from another company where I had this same lock for 5 years. Yet, it wasn't good enough for them. Just another way to hit you up for $20.

Typical American customer service. The price being quoted is never the price you will end up paying.

The workers are decent people, who are trying to cope with a management that forces theses policies onto the customers. I feel sorry for them.

It was clean, staff was quick.

The only thing that I didn’t like was that there seemed to be someone that was just hanging around the storage entrance, behind the gate. She was using the restroom to charge her phones and became upset when I went to use the public restroom. I didn’t know her phones were in the restroom, she started knocking on the door loudly and wiggling the door knob aggressively. When I was walking out she looked at me like she wanted to get me. Makes me feel uncomfortable to have been there if I’m suppose to be leaving my belongings there while someone that is just carrying a trash bag and using a public restroom to charge their broken phones is hanging out. Seemed like maybe she didn’t have a unit there, maybe she just snuck in behind a car. I had seen that happen at my previous storage unit, the homeless people.