Public Storage - Rockville - 12311 Parklawn Dr

Misleading information

I need to speak with the district manager -the person in charge of the facility. Not happy with the service and definitely going to file a complaint with STATE OD MD. Attorney General. What I signed up for changed in less than 24 hours.

Don’t believe a word they’re telling you

I’m about to file a complaint with State about this storage. When I signed up the person who provided me all the information and helped me with getting the unit assured me that the only way to keep the promotional price for the whole year is to pay for the 12 months in advance. I paid for 12 months and the next day while I was there to check on something, I asked if I can pay for 2 years and then she told me no. She called another manager in the phone then he said there’s no guarantee, but we give you 30 days notice before increasing the price. If I had known that I would’ve NEVER EVER moved into that facility. It’s a trap to get you in and then jack up the price. I spent a whole day and $1000 to move in. They mislead me and offered something that they don’t have. Either they fix this or I’ll make sure they pay for it. This is the first time I’m hearing this. For the last 20 years never ever experienced such a bad experience. I always paid in advance and rate stayed the same for the whole year.

Very efficient, very customer-centric.

They were very eager and efficient to help me in my quest to get this done!

Surprisingly

Very clean, and outstanding customer service