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Very pleasant experience!
For us, computer challenged old people, online transaction is a little baffling. Please always have a person at your office during working hours; we need the extra help. The office was locked and unattended mid-day Monday 5/13. However, it is still a very conveniently located and recommendable storage facility.
Good service reasonably prices
The Web-based service is user friendly. The place in Rockville is very clean, good security and always accessible.
Staff was very helpful
Staff was very helpful while checking in. Mobile app is handy.
Easy and convenient rental process
Overall, the online rental process was very easy and convenient. I appreciate that the rental process was completely contactless but there were staff members available to answer any questions.
Secure, Clean, and Excellent Customer Service!
The title says it all. The app makes entry/exit easy to use, the climate control is outstanding, the facility has great security features, and most of all, the staff is friendly and helpful providing superb customer service... overall brilliant!!