StorQuest - Aurora/Peoria

Maybe

The woman who manages the facility, Stephanie, is very nice and efficient. I am displeased, however, about the fact that I am obligated to carry insurance on my belongings. An additional $16/mo. in addition to my monthly fee. This was never disclosed until I was checking in. That is not Stephanie’s fault but it is responsibility of StorQuest to disclose this additional charge on their website!

Very unhappy about being able to get into my storage.

Well for starters it says checkin
Move in online didn’t get to do that. Set up auto pay went ahead and took the storage facilities insurance.
Which should have allowed me access until 9 PM, it didn’t call three nights in a row, including checking night in the operating claimed, I had a balance that was unpaid, yet my bank account shows otherwise could not get in to my storage had to wait overnight outside of the storage because I needed my tent which was in the storage so I could use it to sleep in could not sleep for those three nights very unhappy. also kept saying that I did not set up auto pay, which I am most certainly did. Not understanding why that was changed or not logged in between customer service and storage employees. They were definitely not on the same page. For my three nights of headache loss of sleep. I see you. I deserve three months, reduced or free of charge or refunded the money that I already paid which customer service keeps telling me I have not.

Renee and Chas

Amazed at the convenience and customer service these folks provide.

Overall super nice

This Storquest location is super close to where I am at so thats a big reason I went with this one. It is usually very clean and kept up on, but there was one night I went in to my unit and there was I do believe dog poop on the floor just right in front of the elevator! Besides that one time I havent really had any other issues with anything else! Staff is super helpful and friendly I would definitley recommended this location to family and friends for sure!!!

Beats all competitors in every aspect of this service!

After price comparison shopping for other storage units in Aurora: StorQuest beat them all.
After looking at a few other storage facilities: StorQuest is maintained superbly and SO CLEAN!!
After being on hold forever with other facilities, after talking to a rushed desk clerk: StorQuest's staff were friendly,
they welcomed me when I came over to talk, they were efficient, explained everything.
Hands down: I will never rent a storage unit unless it is StorQuest...competitive pricing for my unit size, easy access...Happy customer here, folks.