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It will do its job
The unit was a bit creepy and floors were filthy when I arrived but I did everything online and didnтАЩt speak to a rep so ЁЯд╖ЁЯП╜тАНтЩАя╕П for the price, I wonтАЩt complain. I was placed in a building way towards the back of the property with very dim lights. I wouldnтАЩt feel comfortable going back in alone after dark but I appreciate the price I got for it. A cylinder lock was waiting for me on the floor of the unit. There is an elevator but IтАЩm not sure it works, as the downstairs door was locked.
Older facility
My unit is exactly the size I asked for, but looks nothing like the property I moved out of. My previous building was newly built, and updated technologically- it had an elevator, and the property was well-lit, and super clean. At the property I just moved into, there is a “lift,” for items to be stored, only; the ceiling at my new unit is insulation, and while I did get a climate controlled unit, it feels warm.
I think my stuff will be ok, as the property seems secure and the staff is kind, but if I had it to do over again, I’d visit the unit before renting it. I just thought all Public Storage Units looked the same on the inside.
EXCELLENT CUSTOMER SERVICE
Today I rented a unit at the 11900 Katy Freeway location. The grounds were very well kept. When I arrived the office was pretty packed. I was so impressed with the professionalism I witnessed from Ms. Shannon. With the line as long as it was, she remained patient with each customer, and she gave us all her undivided attention. Ms. Shannon made it obvious that it wasn't just about renting a unit, upon leaving the facility, she welcomed each customer to the location. As she rode around to show me my unit, I noticed that she greeted the customers that were on the property. I would definitely recommend this location to my family and friends.
Nice but old
Nice location easy in and out. Older building but dies the job just fine.
Never showed up
I reserved a unit, I drove all the way there after receiving a phone call to come in to do the paper work , and no one is there. I waited 30 mins and no one was there to open the office. Very bad customer service. I will look elsewhere for my storage needs