SecureSpace Self Storage Spring Valley

predatory fees and terrible communication

got a reduced intro rate, planned to move out asap before half price runs out. They pro-rated from 1st of month so only got 50% off 45 days. The phone # changed and was not updated online so they were messaging me about an issue and leaving old # also in e-mail. Had to physically go there during office hours and they were like nevermind about the issue. Then a rat ate cellophane in unit and when I was moving out the crumbs got scattered. No broom in building, and only one for the entire facility you have to ask for. They charged me $40 and wanted to charge $100 which is insanity. Also they do not refund any remaining balance. I asked for a broom at the end and the guy didn't even bring it. Screw this place.

Fraud!!!!!

I found this place online and saw a discount if I reserved the price online.
I did so, seeing that the discount applied for a 2-3 month period.

When I showed up, the guy at the counter pulled up my reserved price and then shocked me by telling me I had to pay for the 2-3 months all at once.

When I told him that sounds off, as other competitors go month to month, he said "Well, we know some people only want to rent for a month, so we make them pay for all of the discounted months, so they don't take off after one."

That's foolish!

But it gets worse.

Because of this bait and switch nonsense I had to hear, when thinking I was getting a great bargain, I went to their competitor around the corner, who doesn't play such unprofessional games.

A month later I get an email saying "You haven't paid your rent. You owe us (lots of money) for being late and for late fees. If you don't pay, your unit will be locked and all of your belongings will be sold..."

It even showed a unit number.

Well, I NEVER SIGNED UP for this place. All I did was "reserve" a price for a discounted bargain of 2-3 months at a lower price.

I never signed a contract, never gave my credit card or anything.

I replied to this email and explained the above and demanded my name be removed, as I have never once even been passed the front door of the office; never even going through their gate to the storage areas.

I got another email "THREAT" from the location manager, once again telling me that I owed several months of payments and late fees and that my unit was going to be locked and I couldn't get my stuff out.

I NEVER STORED MY STUFF HERE, NEVER SIGNED AN AGREEMENT, NEVER GAVE MY CARD INFO. I never set foot in the gate!

This is fraud! And when I pointed all of this out to the manager in a reply, he didn't apologize, but say "You don't owe anything, it's taken care of."

FIRE THE MANAGER AND PERSON WHO ATTACHED A UNIT TO MY NAME without my signature or agreement to rent on any paper work!
Liars

Great place!

Great customer service, great location, and great price! Haven’t been using it for long, but I’m already satisfied with my unit. It’s easy to get in and out, it was clean upon purchase, and the high security throughout the place is a plus.

Great

The service is great. Everything is well taken care of and clean. The hours are very flexible. The management is very attentive to their clients needs.

Thank you

First class facility with wonderful staff.

Very nice facility, with a wide range of units to suit every need. The availability of four wheel carts to aid in the access the inside units is a definite plus.