Public Storage - Silver Spring - 11315 Lockwood Dr

No Help

Upon Arrival to check in i used the app to go to my locker get my lock and start moving my stuff i started looking for the complimentary Dolley to move my stuff into my unit unfortunately i couldnt find any at all so i go to the office to ask and the lights were off and doors were locked so i assumed they were closed so one by one i moved the boxes in my car into the unit up 3 ramps and as im leaving i see the office lights turn on so i go up to the door and its still locked the young man pointed at me to come arount the side of the building so as i pull up in my car to the side he comes to the door and asks what i need i asked if you all rent dolleys and he said yes just give me id and sign it out i told him okay perfect but i need to run home to get the rest of my stuff and my people who are helping me he says okay and before i could say anything else he goes back inside and back to the desk i just left move in says its from 6am-9pm i go get my help and come back at 6 pm and doors are locked again and young man is motioning that you all are closed and i cant use the dolley i was not happy at all the young man didnt tell me that there was a certain time they close and that i wouldnt be able to use the dolly if i came back after 6pm i was unaware and not happy at all. But I Get What I Paid For

Excelente

No tengo ninguna queja. Todo está muy bien

Customer Service

The staff was nice and pleasant, they explained everything and made me understand.

Great experience

Loved how easily you can access the doors/gates using ur app and the access to the storage as well basically everything! its very easy to use everything is prepared well for use

Its nice & clean

Its easy to get into & clean... the long zig zag ramp when trying to move things is the only problem but other then that its good.