SpareBox Storage - Spartanburg

Great Customer service !!!!!

Leishae was very helpful and gave me all info I needed to make my decision to choose your business.

Online does not match in person!

Online information said free first month's rent and free lock; only $20 admin fee needed to move in. When I got to the facility, had to use kiosk to check in, with no mention of first month free nor free lock, and pay $166 to move in. Called to speak to customer service, who argued with me about offer of free month and free lock. Ended up getting 2nd month as free only with commitment of auto-pay (not previously mentioned). Still no free lock offered; only lock seen was in machine costing $15 per lock. If I wasn't desperate to get items into storage at this time, would not have worked with business whose word cannot be trusted.

Will be moving asap

By far the worst storage unit experience I’ve ever had, and I’ve had several. For my FIRST visit, my code didn’t work for the gate when I arrived at the facility. I called the number on the building and before I could get someone on the phone, another customer rolled up and was nice enough to let us in. Customer service kept asking if I was at the right location, despite us BOTH confirming it multiple times. She argued with me about a temporary lock being on the door, and I eventually hung up because I was wasting time arguing with her rather than unpacking my things. When it was time I leave a called customer service again & after trying 3 or 4 new codes and confirming over and over again I was at the right place, they eventually said there was nothing they could do to let us out. At this point I’m obviously livid and my friend had to take the phone. She had to literally raise hell just to get a code that actually worked. I’ll be moving my things first chance I get to a storage unit that actually has reliable customer service. My things have been in the unit for 2 weeks and is already covered with stink bugs. I guess that’s easy to happen when there are literally zero employees at the facility.
Only giving two starts because the kiosk and internet reservations were very user friendly and easy to navigate.

Ease to reserve on line.

Overall a good experience. Self service facility.

Quick easy if there was onsite personal 5×°

Quick easy clean storage I'd recommend it to any of my friends I actually didn't know if I had enough room made a phone call and they got me a little fire by 20 for 20 bucks for a month a lot better than the storage I moved out of great location good security