SmartStop Self Storage - Vallejo - 1401 Enterprise St

Bad c.s.

C.s. is bad but pricing is okay

What

Amazing customer service he explained everything to mf that was necessary

Damage

So I rented a space but couldn’t tour it due the other occupants still in the unit. I came back the next after next to see that the outside panel was damaged. As if the storage manager had to break in to remove the items or the former tenants came back to get their stuff. Either way I have tried to get in touch with the manager on site and every time he seems to be unavailable. I would like to know what will be done about the damage and to know my stuff is secure and I won’t be responsible for.

Very friendly helpful and professional

The lady and the gentleman at the front desk are very friendly and helpful the gentleman at the front desk even help me to retrieve my keys when I accidentally lock them inside my car

Serious rodent infestation ongoing, throughout this facility

This storage has an unabated rat and mouse infestation going on unabated for years. I wish I had read the Yelp reviews and not relied on the reviews I see here on SpareFoot. Within two months there were rat feces and rats chewed holes through the walls in my unit. I have posted photos from when I moved out on Yelp. Rodent urine and feces ruined upholstery and rugs. Chewed through several boxes.The management has done nothing to try to fix this problem. Do yourself a favor and read all the Yelp.com reviews on this property before you make the same mistake I did.