SpareBox Storage - Amarillo - 6301 S Western St

Disappointed

I changed my reservation and received confirmation then when I arrived, I was told my reservation expired despite the fact that I had the confirmation email showing the new date. When I called, the customer service representative was almost hostile. The facility is nice but I had to call for help to get the door to my unit to shut all the way

潇摯

I would give it a thumbs up and an A

Good service

Very friendly thank yall for helping make this easier fir us mm

Just what I needed

Thanks for the help, to get set up and in unit.

Mislead about the size, & price of covered parking!

9-1-2023: I called SpareBox about covered parking & pricing for our 40’ RV. The man I talked to said the space was 12’ X 48’ and the rent was $109.00 a month which included tax. He repeated at least 2 more times that tax was included.
I talked a friend of mine into moving here as he was at our old place & this location is closer for both of us for the same money.
Our 40’ RV sticks out from under the supposedly 48’ space by 3’. I measured the spot, it is only 39’ long. The old place we were renting was 45’ long.
On October 1, 2023 I received a bill stating I owed $109.00 plus $8.99 tax for a total of $117.99. I called SpareBox and explained the issue with no luck. I asked to talk to a manager and they transferred me to Anthony. I spoke with him and he said that whoever told me that the price included tax was wrong and that I would have to pay the $117.99 monthly to stay in this spot. Now I am paying more for a shorter covered parking spot!!! I suggested he go back thru his training with his employees. I also suggested he hire someone to work at the gate so we had someone in person to speak with.
I called my friend that I talked into moving here, what Anthony said and he was upset that he would also have to pay more for the spot that he was renting. He was also told his total would be $109.00 per month, tax included. He is now looking for another place to rent, since he was mislead about the rental price.
*First we were told the wrong size of the parking spot.
*Second we were told the wrong price.
Now we are paying more for a shorter spot!!!
We are staying here for now, but can’t say that if we find something else, we won’t be moving as well. I really don’t appreciate being Mislead and then talking a friend into moving here, and after our first billing being completely wrong about the price of the spot. Makes me out to be a LIAR.
I will not be referring anyone else in the future & will tell them what has transpired.

Respectfully,

Ron Schmehr