StorageMart - Hickman Rd & 68th St

Dishonest/Unreliable Pricing

Long-story-short:
When I arrived for my reservation, I was told that the price my unit was reserved for could not be honored.

Full story:
I was shopping for storage-spaces in the weeks before a big move (about a 2-hour distance). The best pricing I could find (for the type of unit I was needing) was through SelfStorage, for the StorageMart on Hickman and 68th. It seemed almost too good to be true, but a couple of calls (to both SelfStorage and StorageMart) confirmed my reservation. However, when I arrived to check in, I was told that my RESERVED unit was no longer available for the price I'd RESERVED, and that there was nothing that they could do. StorageMart mentioned that because I'd made my reservation through SelfStorage, the pricing was not guaranteed, and that SelfStorage sometimes exaggerates their listings to attract business (which is not something they can control). Mind you, I'd also called StorageMart to confirm the original price, but I digress... If StorageMart cannot honor the prices offered by SelfStorage, they should not be in business with them.
Ultimately, because it was the day before my move, I had no choice but to agree to pay almost double the advertised monthly-price ($140, compared to the $85 I was promised). Overall, it was a horrible experience on both ends, from both companies involved.

Very friendly and helpful service

The young lady behind the desk was very helpful and friendly.

Thank you

Excellent service

We got a diff unit right away because there was a dead mouse in there. The person saw it first so she didnt even show us the unit.

Great service

The assistant manager for this property was very helpful in the whole process

Simple storage well-done

Very friendly, convenient and clean. Drive up access everywhere.