Public Storage - Atlanta - 1506 Howell Mill Road NW

Jennifer was super when i went in last...

Jennifer was super when i went in last week to secure and pay for our unit. I also bought a lock. Then yesterday When movers got to our unit yesterday there was a lock on our empty unit. Not our lock. I went and got the girl at the desk and she unlocked it. Not too friendly. But all went well, Place is clean and well secured. Price is very fair. Will use again if needed.

came to unload a full rented 20' truck...

came to unload a full rented 20' truck of boxes etc and we could not get into my unit that I had paid for a week earlier. The problem was the person in charge was not there....office locked. She showed up two hours later after many calls to management. She said she had stepped out for a quick lunch. Unlocked unit and immediately left again(saying she had to pay her dinner bill).....we could not get a cart to help unload. We were there for several more hours and she never reappeared!

Melissa was amazing from first phone call! She truly cares about tenants. I was blown away by her and everyone who helped me.
Thanks so much. I highly recommend Howell Mill Public Storage

When I moved in, Melissa was very friendly, professional and helpful. She took time to give me a full tour to help me familiarize myself with the facility. She was thorough in explaining all details of the contract and insurance requirements and made sure she had answered all my questions.

That was good, but what just happened recently makes me wish I could give Melissa a six star review. A few days ago Melissa called me to inform me my unit was not properly locked. This was a real problem, as I had just moved out of state! I asked her to confirm and without hesitation or complaint she hung up, went to double check the unit and called me back to confirm it was my unit.

Since I was out of state, Melissa and I worked out a plan where I would overnight her my key, she would properly lock it and then she would mail the key back to me. Melissa even took the time to take pictures of the inside of my unit and texted them to me from her personal phone so I could virtually see inside my unit to make sure nothing had been disturbed. She also sent me a picture of the return envelope to ensure she had all my information written out correctly.

A few things became apparent during this process. First, it seems like property managers like Melissa lack vital resources from corporate. Melissa had no access to outgoing email, which is why she sent me the pictures via her personal phone. She also has no postage allowance--Melissa paid for the postage out of her own pocket! Imagine, Public Storage HQ, what a go-getter like Melissa would do for her customers if she had more resources! Please give her what she needs to run her business like she would like. And while you're at it, how about a bonus? She deserves it!

Melissa was so pleasant, professional and efficient in getting me a unit today. She recommended a size and showed it to me and quickly filled out my paperwork. It was an easy and pleasant experience. Thank you Melissa.