Public Storage - Dallas - 3550 West Mockingbird Lane

Decent option for low cost storage

Good price, good quality, but the facility is a little hard to get around, could use some signs inside because the numbering doesn't seem to make any sense. Also the hours are way too restrictive.

Customer Service is Terrible

I never received my information for move in. I even called the number on the office door, left a message, & a month later still haven’t received a call back to check to make sure everything worked out. I had to call the corporate customer service number to get sorted.

No help/customer care

I’m very disappointed with the lack of help & customer care that was given upon move-in. I was not given the information to get inside the initial gate. So, I inquired with the number in the email confirmation, that person told me that I had to contact the on site people. There was no one on site so I called the number on the door & had to leave a vm. A week later I still have not received my call back. I contacted customer care again & was sent an email equipped with the info I needed to enter the gate only to find that there are ZERO carts available for clients. There are signs all over stating that carts are available & I found none. I asked staff about cart availability & they shared with me that they in fact have zero carts available

Friendly and safe storage facility.

I was very impressed over all with every detail and the security. I was unsure from just looking at the website information. It is the right place and the storage area feels larger than described. There is no lighting inside which is a downfall so bring a flash light or a means that is battery powered for lighting.

Easy Access

Easy to access and secure location