Public Storage - Georgetown - 2300 S Interstate 35

Fantastic customer service

Maria was super awesome! Went in to upgrade my unit before moving things into unit! Her customer service was totally outstanding and extremely friendly she was very helpful!! She has such a great personality!! Keep It going Maria!!

Customer, focused service, great facilities.

From the time I pulled up to the time I left, the staff worked to make sure I knew, in terms of my contract, and that my request for the type of facility had been met. I was very pleased with the facility that I was in, I would recommend the storage company location to anyone.

Very disappointed in the company

I have been with this company for years and I get you have to raise the rent at least once a year or more but this time I had not even been there six months and you went up on the rent more than 3 times what you were charging now. I had to get another unit on line and got a confirmation on what it would be. When I got there they said the rate was not valid and I had to pay the full rate you were charging me. The man tried to help and called corporate which they did not care and said I had to pay it even though I had been paying a crazy amount already. You would think they would have made adjustments on my account but no help. I had to pay since I was not going to pay $150 for a 5x10 unit again. I feel like it was a bait and switch because you new I needed to get out of my unit.

Does not honor appointments made online!!

I had a 3:00pm appointment that I made online. When I called I asked if I could just walk in,but the person on the line said you will need an appointment because of the Coronavirus. A women from the headquarters called and set the appointment up with me. I got to the office and stayed in my car until 3 in the mean time 2 other people came after me. I walked up and the lady in the office said they don’t honor appointments. I also told her I was there before the other people but she said no you weren’t I said yes I have been sitting in my car for 25 minutes waiting till 3. Why have an appointment when you don’t even honor it. I could have come in early in the day if I had know this!! I will not do business with companies like this period!!!

Great Service

Kimberly was awesome in getting me the right type of storage space. She made sure that I had everything I needed to get it in on.