Your Storage Units - Kissimmee South

The facility was clean

Just moved in… the facility was very clean…

STAFF VERY FRIENDLY

Easy check in easy, Young man at front desk very nice, helpful and friendly, it’s clean in there it smells good. The ease of getting in there with enough carts for customers not to have to wait !! Awesome!!! Ty

Exceptional storage units

Great customer service, friendly, very detailed when it came down to the storage rates and accommodations.

Pricing was not as advertised

After a long move, I moved my things into the storage unit. At check in the unit was more expensive and they did not honor the only rate.
They insisted that I needed to buy a lock even though I already had the exact same lock, and i was told I had to buy monthly protection on my items. There were apparently things I could not opt out of. This plus the increased rental doubled my costs.

The service I received was not good.

When I got to the facility at 4:30 to move in my reserved storage for the day, I thought they were closed because the doors were locked, lights were off and no one was in the office. Needless to say, I panicked because it was late in the day and I had my belongings on the U-haul truck. Someone did come inside the office (by chance) and opened the door. He said they start closing up at 4:30. But this is not stated in any of the information regarding the hours of operation. In addition, while he was assisting me, he stopped helping me and helped someone else instead. I had to wait about 25 minutes until he was done!!!! If it was not so late in the day, I would have left and went someplace else. This was not appropriate at all and I really felt it was done because I'm a black women and they were white!!!