Defender Self Storage - Lorain

Do Not Care About Loyal Customers Locks them OUT!

I pay over 150.00 dollars a month. I do not drive and get dropped off there at times to sort or organize my unit. I have a disability and cannot walk to another business to use the restroom.

The place has a new manager every time you turn around and the rent increases every 9 months. One of the last managers locked the restrooms and was let go from the business. No Pad Locks are back on the doors. I stopped there last Tuesday, and I unclogged both men's room toilets. I said something to the new manager. She cared less that I helped her out fixing the toilets. She said that she would just have to put on the pad locks. This is terrible to Loyal customers that pay their account on time every month and are long term renters, need to walk to another business in the plaza for the restroom. I pay enough and there should be access to the building hours not just when they want them open. This is in your job duties to maintain restrooms. You do not see other businesses locking their restroom doors. Because they do not want to clean them. Sorry, this just happens everywhere there are public restrooms. She the manager said they are coming in after hours and making a mess. I was there at 1:00pm so she just left them sitting dirty if it happened between 5 - 10 pm she still had not given it any attention before 1:00pm. She said she cleans them every morning. This statement is hard to believe looked like days of a mess. I pay my rent and should not be punished because others are behind in rent and surely the building is not secure if non renters have building code to get in. Please fix the issue so we have restroom access for the ones that follow the rules. The manager makes the decision to lock restrooms so she no longer must clean but it is her job duties? She knew that cleaning was part of her job. Public areas are bad everywhere, but they do not just put pad locks on the doors, so you no longer need to keewp them clean.