Manhattan Mini Storage - 44th St & 11th Ave

Great experience

I would definitely recommend to my friends

Efficient

Great service and good deal. Application friendly

Easy reservation process

The entire process was easy, reservation follow up phone call, paperwork emailed, and move in date meet with storage personnel was friendly.

This is a great place to get an extra space for low cost.

I got 5x5x9 unit to put some equiptments and stuffs, I'm satisfy with it.

Customers need to be notified of unscheduled closings.

I confirmed my storage space on Thursday, 12/27 and asked, at the time, if the unit at 12th Ave & 44th Street would be open on Sunday, 12/31. I was informed that it would be. I assumed that it might close early because of New Year's Eve, so I made sure to get there before 3:00 pm. When I arrived with my first load of material that I needed to put in storage, the facility was locked up. A subsequent call to your main number revealed that the unit was planned to close, oddly enough, at 3:00 pm that day (with no prior notification to customers) and then, on short notice even to your employees, a decision was made to close the facility even earlier, at 1:00 pm (again, with no prior notice to customers.)

I am not happy with how my initial experience with this facility has played out. A two hour round trip, having to walk a half mile from Hudson Yards, and then back again, for nothing. The old management of Manhattan Mini Storage, where I had a space on West 29th Street for five years, would not have done this. This is not how you do business in New York City. How about a global text to customers before the date in question? This is not beyond current technical capability, but it does appear to be beyond your administrative capability.