Storage Rentals of America - New Castle - 2 Bellecor Drive

No one there

I drive over with a truck load of stuff and I couldn't get in the gate, then no one told me where my unit was so that took a half hour to find, then we couldn't get in the door because I had an interior unit. They gave me no information at all!

Unorganized, unreliable, and just plain dirty.

On the first day I was supposed to move my things in, I couldn't even access the unit I had already paid for the day before because of a technical issue on their end (they gave me a non-working access code, and no one was on the property to let me in). This set me back considerably, as I had a bunch of items with me from another storage facility that needed to be unload that afternoon. Management is always taking off at random times throughout the day, so it is very often the case that you could show up during their regular business hours, and 7 times out of 10 the office is locked up, without a single representative to assist you; you'll have to call the facility hotline and hope that they can be of some service. The one good thing about this facility though is they had a nice 24-hour access bathroom, which most other facilities do not have. Other than that, you are better off skipping this place entirely. By the way, they will significantly raise their storage prices on you about every 2-3 months, so be prepared for that as well. As if all that isn't bad enough, this place also has roaches, mice, and plenty of wasps waiting for you right outside of your unit as you load/unload…oh what fun.

Great service clean place

Customer service was excellent

Mary horn was exceptional when her job and just did a great great favor.

Thanks for Mary Horn, got my stuff,stored.And to Oscar too.. the service and property was excellent and I'd highly recommended to anyone.

Smooth

Friendly, courteous and professional. Highly recommend