Prime Storage - Hardeeville

Great cooperation/helpfulness from Lisa.

The best part of my moving/storage experience was this facility.
The physical facility is good, but the staff is the best part of the customer experience.

Everything was excellent, I’m very pleased

Everything was really excellent starting with the personal that are very nice, educated, and very professional explaining everything. They make me feel really please, they take the time to show me various units until I found the one I like

Prime Storage was easy to reserve and easy to check-in.

Prime Storage was easy to work with and gave us a pretty good deal for RV storage. The staff was competent and easy to work with when we checked in.

Awesome staff.

Nice storage facility. Staff is great to work with. One note: you will have to purchase a lock as they use a different locking system and our lock from a different place would not work.

GREED DRIVEN COMPANY

They advertise contactless. However upon my arrival on a Saturday evening I found that their storage doors only accept a cylinder lock that only they supply at a cost of course. In order to get the cylinder lock you must see somebody in the office. The office was closed upon my arrival and my truck had to be back the following morning which was Sunday and they were not open on sunday. I called the number on the door and received an answering machine where I left a message asking them to call me back. I was forced to go elsewhere and ever did receive a return call.
I sent an email requesting a refund of my initial $98 payment explaining the circumstances. They never responded. I then drove to the location and spoke to Lisa and explained what had happened. She informed me that in order to get the lock I would have needed to come inside. I explained that the office was closed and she told me that I should have then called the number on the door. I explained that I did that as well and left a message on the answering machine. She seemed surprised that the answering machine kicked in stating that they had 24-hour call center service and they must not have picked up for some reason. I was informed that I would only receive a refund of $68 because there was a $30 administration fee. Despite the fact that they're answering service did not pick up which was not my fault she stated she still could not return the $30 administrative fee. It seems ironic that I'm paying for an administrative fee but did not receive any administrative help.